Shipping policy

Last updated: 12 November 2026

Thanks for shopping with Boot & Bark. Here's how delivery works.

Where we deliver

We deliver to addresses in the United Kingdom only.

Delivery costs

Standard delivery: £2.99
Free delivery on orders of £20 or more

There are no extra customs, duty or import charges on UK orders.

Processing and delivery times

We process orders within 1 working day (Monday to Friday, excluding bank holidays). Orders placed after noon or at the weekend start processing the next working day.

Car seat covers and dog towels: usually 3 to 7 working days
The Boot Room Drying Coat: usually 7 to 12 working days

Delivery times are estimates. Occasionally carriers are delayed by weather or busy periods.

Tracking

When your order ships we'll email you a tracking number and link. Tracking can take a day or two to update.

Lost, late or damaged parcels

If your order hasn't arrived within 15 working days, or arrives damaged, email Hello@bootandbark.co.uk and we'll send a replacement or a refund.

Changing or cancelling an order

Email us as soon as possible. We can change or cancel an order before it ships. Once it's on its way, you can still return it under our returns policy.