Refund policy

Last updated: 12 November 2026

28-day returns

If you're not happy with your order, you can return it within 28 days of delivery for a full refund of the item price.

Items should be unused, unwashed and in their original packaging where possible, so we can resell them. We may reduce a refund if an item has been used or damaged.

How to start a return

Email Hello@bootandbark.co.uk with your order number and the item you'd like to return.
We'll email you a free, prepaid Royal Mail returns label.
Pack the item, stick the label on and drop it at any Post Office or Royal Mail drop-off point. Keep your proof of postage.

Please contact us before sending anything back, as items sent without contacting us may not reach the right place.

Free returns

Returns are free. We send you a prepaid Royal Mail label for every return, whether you've changed your mind or the item is faulty.

Refunds

Once we've received and checked your return, we'll email you and refund your original payment method within 14 days. Your bank may take a few extra days to show it. If you return a whole order within 14 days of delivery, we'll also refund the standard delivery charge you paid.

Wrong size?

If a drying coat doesn't fit, email us and we'll help you swap it for a different size.

Faulty or damaged items

Please check your order when it arrives and email us within 7 days with a photo if anything is damaged or wrong. This doesn't affect your legal rights under the Consumer Rights Act 2015.